IndusInd Bank

Business Context

Bank wanted an end-to-end lead management solution to create, process, and track leads from generation to conversion, to digitize customer follow-ups, track workforce productivity, improve lead tracking, and get real-time insights on various parameters

Solution

Decimal implemented a fully digital, end-to-end lead management system with the Feet-On-Street mobile application. Solution-enabled real-time dashboards for performance tracking, OTP to authenticate client meeting process, geo-tagging/geo-fencing, and AI-driven auto-allocation of leads

Outcomes

  • 9M+ Leads Managed
  • 8 Sourcing Channels, 44 Financial Products, 150 Product Variants
  • Drastic improvement in sales force productivity led to doubling of the sales force
  • Central repository for Customer Interaction Data to enable cross-sell and up-sell opportunities
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Kalki Yasas
Kalki Yasas Veeraraghava

President - Sales, BFSI-India

Yasas Kalki is the President of Sales – India. Having 25+ years of industry experience, he spent 12 years at Salesforce, achieving outstanding sales performance and building strong client relationships in the Enterprise business. He has also worked at Accenture, Infosys, GE Capital, Innoveer Solutions, and Sonata Software.