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Business Context

Business was looking for a digital solution to provide superior customer experience by offering in-house services digitally to customers. It wanted to build an automated product portfolio that could be accessed by any citizens seeking such a service and be delivered instantly

Solution

Decimal developed a mobile application solution to be used by employees of every partner enterprise registered with Free Economic Zone, accessing various administrative services digitally. In all, 150+ legal services provided by Free Economic Zone were brought on to a single platform to access through a mobile application

Outcomes

  • >150 Citizen Services Digitized
  • <3 min TAT for addressing service requests
  • Payment portal for processing aggregate charges for all submitted requests
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Peeush Jain
Peeush Jain

Strategic Advisor

Peeush Jain brings nearly three decades of leadership experience across the banking and financial services industry. Before joining Decimal, Peeush served as Senior Vice President at Utkarsh Small Finance Bank & LVB, where he spearheaded retail liabilities, digital banking, and alternate channel strategies. His focus on aligning compliance, business goals, and evolving customer needs helped build scalable and profitable growth models.

A firm believer in the power of people and technology, Peeush combines strategic foresight with hands-on leadership, mentoring teams, strengthening customer acquisition, and enhancing profitability through digital enablement and disciplined execution.

At Decimal, he continues his mission to create banking solutions that empower customers, inspire teams, and deliver sustainable value across the BFSI ecosystem.

Kalki Yasas
Kalki Yasas Veeraraghava

President - Sales, BFSI-India

Yasas Kalki is the President of Sales – India. Having 25+ years of industry experience, he spent 12 years at Salesforce, achieving outstanding sales performance and building strong client relationships in the Enterprise business. He has also worked at Accenture, Infosys, GE Capital, Innoveer Solutions, and Sonata Software.