Business Context: Business was looking for a digital solution to provide superior customer experience by offering in-house services digitally to customers. It wanted to build an automated product portfolio that could be accessed by any citizens seeking such a service and be delivered instantly
Solution: Decimal developed a mobile application solution to be used by employees of every partner enterprise registered with Free Economic Zone, accessing various administrative services digitally. In all, 150+ legal services provided by Free Economic Zone were brought on to a single platform to access through a mobile application.
Outcome:
- >150 Citizen Services Digitized
- <3 min TAT for addressing service requests
- Payment portal for processing aggregate charges for all submitted requests
