Kotak Bank

Business Context

Kotak Mahindra Bank (3rd largest private bank in India) was dealing with large queues outside their branches of people wanting to open banking account and deposit their cash holdings. The existing onboarding process was paper based and time consuming, which meant the bank was losing out on thousands of new customers and revenue.

Solution

Decimal developed and deployed a completely digital and integrated self-customer onboarding solution to onboard customers for Savings Account products using real-time eKYC, digital KYC, and ‘IndiaStack’ – an open API based technology stack, leveraging digital government data services such as National ID to authenticate customers using biometric as well as mobile based OTP authentication.

Outcomes

  • 8 million+ account activated
  • Awarded best corporate innovation at IFTA 2017
  • Daily Account Opening scaled 5x from 5000 to 25,000 accounts
  • Total Deposits of bank increased by 150% to 2.8 trillion Rupees
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Peeush Jain
Peeush Jain

Strategic Advisor

Peeush Jain brings nearly three decades of leadership experience across the banking and financial services industry. Before joining Decimal, Peeush served as Senior Vice President at Utkarsh Small Finance Bank & LVB, where he spearheaded retail liabilities, digital banking, and alternate channel strategies. His focus on aligning compliance, business goals, and evolving customer needs helped build scalable and profitable growth models.

A firm believer in the power of people and technology, Peeush combines strategic foresight with hands-on leadership, mentoring teams, strengthening customer acquisition, and enhancing profitability through digital enablement and disciplined execution.

At Decimal, he continues his mission to create banking solutions that empower customers, inspire teams, and deliver sustainable value across the BFSI ecosystem.

Kalki Yasas
Kalki Yasas Veeraraghava

President - Sales, BFSI-India

Yasas Kalki is the President of Sales – India. Having 25+ years of industry experience, he spent 12 years at Salesforce, achieving outstanding sales performance and building strong client relationships in the Enterprise business. He has also worked at Accenture, Infosys, GE Capital, Innoveer Solutions, and Sonata Software.