Jafza

Business Context

Business was looking for a digital solution to provide superior customer experience by offering in-house services digitally to customers. It wanted to build an automated product portfolio that could be accessed by any citizens seeking such a service and be delivered instantly

Solution

Decimal developed a mobile application solution to be used by employees of every partner enterprise registered with Free Economic Zone, accessing various administrative services digitally. In all, 150+ legal services provided by Free Economic Zone were brought on to a single platform to access through a mobile application

Outcomes

  • >150 Citizen Services Digitized
  • <3 min TAT for addressing service requests
  • Payment portal for processing aggregate charges for all submitted requests
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Kalki Yasas
Kalki Yasas Veeraraghava

President - Sales, BFSI-India

Yasas Kalki is the President of Sales – India. Having 25+ years of industry experience, he spent 12 years at Salesforce, achieving outstanding sales performance and building strong client relationships in the Enterprise business. He has also worked at Accenture, Infosys, GE Capital, Innoveer Solutions, and Sonata Software.