Privacy Policy

1. Introduction

Decimal Technologies Private Limited ("Decimal", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or interact with our services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email address, phone number, company name, job title)

• Account registration details

• Demo request and inquiry form submissions

• Communication records (emails, support tickets, feedback)

• Business information provided during client onboarding

2.2 Information Collected Automatically

• Device information (browser type, operating system, device identifiers)

• Usage data (pages visited, time spent, navigation patterns)

• IP address and approximate geolocation

• Cookies and similar tracking technologies

• Log data (access times, referring URLs, error logs)

2.3 Information from Third Parties

• Business partner referrals

• Publicly available business information

• Analytics providers and advertising networks

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our products and services

• To process demo requests and respond to inquiries

• To communicate about product updates, security alerts, and administrative messages

• To personalize your experience and deliver relevant content

• To conduct analytics and research to improve our platform

• To comply with legal obligations and enforce our terms

• To detect, prevent, and address security incidents and fraud

• To send marketing communications (with your consent where required)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers: Third-party vendors who assist in operating our platform (hosting, analytics, communication tools) under strict contractual obligations

• Business partners: With your consent, for joint offerings or integrations

• Legal compliance: When required by law, regulation, legal process, or governmental request

• Business transfers: In connection with mergers, acquisitions, or asset sales

• Protection of rights: To protect our rights, privacy, safety, or property

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• AES-256 encryption for data at rest and TLS 1.2+ for data in transit

• SOC 2 Type II and ISO 27001 certified infrastructure

• Regular security assessments, penetration testing, and vulnerability scans

• Role-based access controls and multi-factor authentication

• Continuous monitoring and incident response procedures

• Data minimization and retention policies

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for basic site functionality

• Analytics cookies: Help us understand how visitors interact with our website

• Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit functionality.

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you

• Correction: Request correction of inaccurate or incomplete data

• Deletion: Request deletion of your personal data

• Portability: Request transfer of your data to another service

• Objection: Object to processing of your personal data

• Restriction: Request restriction of processing

• Withdraw consent: Where processing is based on consent

To exercise any of these rights, contact us at privacy@decimal.co.in.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

10. Compliance Frameworks

Decimal's data handling practices are designed to comply with applicable data protection regulations, including:

• India's Digital Personal Data Protection Act (DPDPA)

• Reserve Bank of India (RBI) guidelines on data localization

• General Data Protection Regulation (GDPR) for EU/EEA users

• Saudi Arabia's Personal Data Protection Law (PDPL)

• Applicable US state privacy laws

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Us

For questions, concerns, or requests related to this Privacy Policy, contact us at: