UBRP
Unified Billing & Reconciliation Platform
Unified Billing & Reconciliation Platform
Closing the Gap Between Billing, Payments, and Customer Trust
Closing the Gap Between Billing, Payments, and Customer Trust
When customer payments are not reflected across systems, collections continue unnecessarily, customers reach the call centre with payment disputes, and operations teams spend hours manually tracing transactions. It is often the result of disconnected billing systems, payment channels, and operational workflows that fail to provide a reliable view of the complete billing-to-payment journey.
For a leading Saudi Arabian retail and SME lending institution, this created delayed reconciliation, manual transaction tracing, repeated customer follow-ups, and an inaccurate view of portfolio health for management.
Decimal Technologies solved this with a Unified Billing and Reconciliation Platform that connected the entire billing-to-payment cycle without replacing existing core systems. The platform enabled faster reconciliation, clearer payment visibility, quicker exception resolution, and stronger control across service, collections, and management teams
What the Case Study Covers
What happens when a customer has paid but collections continue ?
How billing fragmentation became a risk to portfolio accuracy and customer trust ?
How one platform replaced manual tracing and disconnected workflows - without replacing core systems ?
How reconciliation, disputes, and collections cycle time improved - and by how much ?
Access the full case study to see how UBRP created one trusted view of the complete billing-to-payment journey.
Access the full case study
When customer payments are not reflected across systems, collections continue unnecessarily, customers reach the call centre with payment disputes, and operations teams spend hours manually tracing transactions. It is often the result of disconnected billing systems, payment channels, and operational workflows that fail to provide a reliable view of the complete billing-to-payment journey.
For a leading Saudi Arabian retail and SME lending institution, this created delayed reconciliation, manual transaction tracing, repeated customer follow-ups, and an inaccurate view of portfolio health for management.
Decimal Technologies solved this with a Unified Billing and Reconciliation Platform that connected the entire billing-to-payment cycle without replacing existing core systems. The platform enabled faster reconciliation, clearer payment visibility, quicker exception resolution, and stronger control across service, collections, and management teams
What the Case Study Covers
What happens when a customer has paid but collections continue ?
How billing fragmentation became a risk to portfolio accuracy and customer trust ?
How one platform replaced manual tracing and disconnected workflows - without replacing core systems ?
How reconciliation, disputes, and collections cycle time improved - and by how much ?
Access the full case study to see how UBRP created one trusted view of the complete billing-to-payment journey.
Access the full case study
When customer payments are not reflected across systems, collections continue unnecessarily, customers reach the call centre with payment disputes, and operations teams spend hours manually tracing transactions. It is often the result of disconnected billing systems, payment channels, and operational workflows that fail to provide a reliable view of the complete billing-to-payment journey.
For a leading Saudi Arabian retail and SME lending institution, this created delayed reconciliation, manual transaction tracing, repeated customer follow-ups, and an inaccurate view of portfolio health for management.
Decimal Technologies solved this with a Unified Billing and Reconciliation Platform that connected the entire billing-to-payment cycle without replacing existing core systems. The platform enabled faster reconciliation, clearer payment visibility, quicker exception resolution, and stronger control across service, collections, and management teams
What the Case Study Covers
What happens when a customer has paid but collections continue ?
How billing fragmentation became a risk to portfolio accuracy and customer trust ?
How one platform replaced manual tracing and disconnected workflows - without replacing core systems ?
How reconciliation, disputes, and collections cycle time improved - and by how much ?
Access the full case study to see how UBRP created one trusted view of the complete billing-to-payment journey.